Customer Experience and Big Data Analytics: How can AI Optimize the CX?

Today’s business environment is constantly evolving, but the consumer’s expectations are as focused as ever on the fundamentals of genuine, personalized, effortless and effective service. And what is AI’s role in optimizing customer experience? According to the 2021 CX Global Trends Report, 76% of Brazilian clients considered the focus on CX more important today than it was in 2019.

This relevant and practical webinar aims to discuss the importance of data analytics and customer experience for companies that wish to enchant their customers. Cases will be presented. Investors will be in attendance.

Organized by the Innovation and Tech Committee in partnership with Base Miami.